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Shipping Policy
* While most orders begin the shipping process immediately, please allow a minumum of 24-48 business hours to process and ship your order.
shipping is applicable to all orders Applies to USPS priority shipping only.
* Merchandise will be shipped via Canada Post and is subject to the shipper's standards and regulations and delivery limitations.
* If an item is on backorder or out of stock, you will be notified by email.
* All deliveries must be made to a verifiable street address.
* Please make sure you double check your shipping delivery address. the customer is responsible for any misinformation they type into the order.
* Please ensure that you choose a safe and secure shipping delivery address. If your order is being delivered to an office building, apartment complex, another facility, public institution, such as a college, hospital or hotel, the carrier may choose to leave the package with a fellow employee, neighbor, receptionist, etc. Upon signature or acceptance of goods by such personnel, we shall be deemed to have fulfilled our entire delivery obligation for your order. Papillon Purses is not responsible for lost of stolen items delivered in accordance with the delivery practices noted above.
* International orders will be shipped via Canada Post and is subject to the shipper's standards and regulations and delivery limitations. The buyer is responsible for paying any additional fees associated with international shipping cost including but not limited to taxes and import fees.
If you have shipping policy questions, please email us at: [email protected]
Returns and exchanges
* Papillon Purses accepts undamaged and unused merchandise for exchange or return within 30 days of purchase. They must be in unused and perfect condition to qualify. Any items that are not in perfect resell able condition or show sign of wear are not returnable. You will be given credit or a refund for the amount of the merchandise, shipping charges and International shipping charges are not refundable. Our 30 day guarantee applies to retail purchases. Wholesale customers see wholesale policies below.
* To process your return or exchange, Please contact us first DO NOT return item. Without a RMA number
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